:root {
    /* Theme Colors */
    --primary-color: #171745;
    --secondary-color: #3E8275;
    --tertiary-color: #b8b8b8;
    --accent-color: #D1B763;
    --text-color: #171745;
    --light-text: #FFFFFF;
    --dark-bg: #171745;
    --light-bg: #F1F1F1;
    --border-color: #E2ECEB;
    --cta-color: #3E8275;
    --light-accent: #E0F2F1;

    /* Typography */
    --font-primary: 'Segoe UI', system-ui, -apple-system, sans-serif;
    --font-size-base: 16px;
    --line-height-base: 1.5;

    /* Spacing */
    --spacing-xs: 0.25rem;
    --spacing-sm: 0.5rem;
    --spacing-md: 1rem;
    --spacing-lg: 2rem;
    --spacing-xl: 4rem;

    /* Transitions */
    --transition-speed: 0.3s;
    --transition-ease: ease-in-out;

    /* Border Radius */
    --border-radius-sm: 4px;
    --border-radius-md: 8px;
    --border-radius-lg: 16px;
}

/* Base Styles */
body {
    font-family: var(--font-primary);
    font-size: var(--font-size-base);
    line-height: var(--line-height-base);
    color: var(--text-color);
    margin: 0;
    padding: 0;
    background-image: url('../images/background-img-2.jpg');
    background-attachment: fixed;
    background-repeat: no-repeat;
    background-size: cover;
}

/* Navigation */
#mainNav {
    background-color: rgba(51, 51, 51, 0.95);
    box-shadow: 0 2px 10px rgba(0, 0, 0, 0.1);
    padding: var(--spacing-sm) 0;
    transition: all var(--transition-speed) var(--transition-ease);
}

.landing-margin-auto {
    margin: auto;
}

.landing-width-maxContent {
    width: max-content;
}

.navbar-nav {
    align-items: center;
}

.nav-link {
    color: var(--light-text);
    padding: var(--spacing-sm) var(--spacing-md) !important;
    transition: color var(--transition-speed) var(--transition-ease);
}

.nav-link:hover {
    color: var(--primary-color);
}

.navbar-toggler {
    border: none;
    color: var(--light-text);
    padding: var(--spacing-sm);
}

.navbar-toggler:focus {
    box-shadow: none;
}

.navbar-toggler i {
    font-size: 1.5rem;
}

.quick-launch {
    background-color: var(--cta-color);
    color: var(--light-text);
    border: none;
    padding: var(--spacing-sm) var(--spacing-md);
    border-radius: var(--border-radius-md);
    transition: all var(--transition-speed) var(--transition-ease);
}

.quick-launch:hover {
    background-color: var(--accent-color);
    color: var(--light-text);
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(62, 130, 117, 0.2);
}

/* Hero Section */
.hero-section {
    padding: calc(var(--spacing-xl) * 2) 0 var(--spacing-xl);
/*     background: linear-gradient(135deg, var(--light-bg) 0%, #ffffff 100%); */
}

.hero-content img {
    max-width: 300px;
    background-color: rgba(255, 255, 255, 0.8);
    border-radius: 99em;
}

.hero-content {
    display: flex;
    flex-direction: column;
    align-items: center;
}

.hero-info {
    padding: var(--spacing-lg);
    border: 1px solid var(--border-color);
    border-radius: var(--border-radius-md);
    background-color: rgba(255, 255, 255, 0.8);
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.1);
}
.hero-buttons {
    display: flex;
    flex-direction: column;
    align-items: center;
}

.hero-buttons .btn {
    /* margin-right: var(--spacing-sm); */
    padding: var(--spacing-sm) var(--spacing-lg);
    border-radius: var(--border-radius-md);
    transition: all var(--transition-speed) var(--transition-ease);
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.1);
}

.feature-list {
    list-style-type: none;
}

.site-link {
    color: black;
    text-decoration: none;
    cursor: pointer;
    margin-bottom: var(--spacing-sm);
}

.site-link:hover {
    text-decoration: underline;
}

/* Verification Banner */
.verification-banner {
    padding: var(--spacing-md) 0;
}

.verification-banner .alert {
    margin-bottom: 0;
    background-color: var(--light-accent);
    border: 1px solid var(--secondary-color);
    border-radius: var(--border-radius-md);
    padding: var(--spacing-lg);
}

.verification-banner-image {
    flex-shrink: 0;
}

.verification-banner-image img {
    border-radius: var(--border-radius-sm);
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
}

.verification-banner-content {
    flex-grow: 1;
}

@media (max-width: 768px) {
    .verification-banner .alert {
        flex-direction: column;
        text-align: center;
    }
    
    .verification-banner-image {
        margin-bottom: var(--spacing-md);
    }
    
    .verification-banner-image img {
        height: 100px;
    }
}

/* Tutorial Section */
.tutorial-section {
    padding: var(--spacing-xl) 0;
    background-color: var(--dark-bg);
    color: var(--light-text);
}

.tutorial-card {
    background-color: rgba(255, 255, 255, 0.2);
    border-radius: var(--border-radius-lg);
    padding: var(--spacing-lg);
    height: 100%;
    display: flex;
    flex-direction: column;
    align-items: center;
    text-align: center;
    transition: transform var(--transition-speed) var(--transition-ease),
                box-shadow var(--transition-speed) var(--transition-ease);
}

.tutorial-card:hover {
    transform: translateY(-5px);
    box-shadow: 0 10px 20px rgba(0, 0, 0, 0.2);
}

.tutorial-icon {
    font-size: 2.5rem;
    color: var(--light-text);
    margin-bottom: var(--spacing-md);
}

.tutorial-card h3 {
    font-size: 1.5rem;
    margin-bottom: var(--spacing-sm);
}

.tutorial-card p {
    margin-bottom: var(--spacing-lg);
    flex-grow: 1;
}

.tutorial-card .btn {
    width: 100%;
    padding: var(--spacing-sm) var(--spacing-md);
}

/* Tutorial Modal Styles */
.tutorial-modal .modal-dialog {
    max-width: 800px;
}

.tutorial-modal .modal-content {
    background-color: var(--light-bg);
}

.tutorial-step {
    margin-bottom: var(--spacing-lg);
    padding-bottom: var(--spacing-lg);
    border-bottom: 1px solid var(--border-color);
}

.tutorial-step:last-child {
    border-bottom: none;
    margin-bottom: 0;
    padding-bottom: 0;
}

.tutorial-step h4 {
    color: var(--primary-color);
    margin-bottom: var(--spacing-md);
}

.tutorial-image {
    max-width: 100%;
    border-radius: var(--border-radius-md);
    margin: var(--spacing-md) 0;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
}

.tutorial-step ul {
    list-style-type: none;
    padding-left: 0;
}

.tutorial-step ul li {
    margin-bottom: var(--spacing-sm);
    padding-left: var(--spacing-lg);
    position: relative;
}

.tutorial-step ul li:before {
    content: '\f00c';
    font-family: 'Font Awesome 6 Free';
    font-weight: 900;
    color: var(--secondary-color);
    position: absolute;
    left: 0;
}

@media (max-width: 768px) {
    .tutorial-card {
        margin-bottom: var(--spacing-md);
    }
    
    .tutorial-modal .modal-dialog {
        margin: var(--spacing-sm);
    }
}

/* Gallery Section */
.gallery-section {
    padding: var(--spacing-xl) 0;
    background-color: var(--light-bg);
}

.gallery-filters {
    margin-bottom: var(--spacing-lg);
}

.btn-filter {
    margin: 0 var(--spacing-xs);
    padding: var(--spacing-sm) var(--spacing-md);
    border: 1px solid var(--border-color);
    background: transparent;
    color: var(--text-color);
    border-radius: var(--border-radius-md);
    transition: all var(--transition-speed) var(--transition-ease);
}

.btn-filter.active,
.btn-filter:hover {
    background-color: var(--primary-color);
    color: var(--light-text);
    border-color: var(--primary-color);
}

.gallery-container {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(300px, 1fr));
    gap: var(--spacing-md);
    padding: var(--spacing-md);
}

.gallery-item {
    padding: var(--spacing-md);
    border-radius: var(--border-radius-md);
    transition: transform var(--transition-speed) var(--transition-ease);
    display: flex;
    flex-direction: column;
}

.gallery-item a {
    cursor: pointer !important;
    display: block;
    width: 100%;
    height: 200px;
    overflow: hidden;
    border-radius: var(--border-radius-sm);
}

.gallery-item .loom-video {
    cursor: pointer !important;
}

.gallery-item:hover {
    transform: translateY(-5px);
}

.gallery-item h4 {
    margin-top: var(--spacing-sm);
    margin-bottom: var(--spacing-xs);
    color: var(--text-color);
}

.img-thumbnail {
    width: 100%;
    height: 100%;
    object-fit: cover;
    object-position: center;
    border-radius: var(--border-radius-sm);
    margin: 0;
    padding: 0;
    border: none;
}

/* For video thumbnails specifically */
.video-thumbnail {
    width: 100%;
    height: 100%;
    position: relative;
}

.video-thumbnail::after {
    content: '\f144'; /* Font Awesome play circle icon */
    font-family: 'Font Awesome 6 Free';
    font-weight: 400;
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    font-size: 3rem;
    color: var(--light-text);
    text-shadow: 0 2px 4px rgba(0, 0, 0, 0.3);
    opacity: 0.9;
    transition: opacity var(--transition-speed) var(--transition-ease);
}

.video-thumbnail:hover::after {
    opacity: 1;
}

/* FAQ Section */
.faq-section {
    padding: var(--spacing-xl) 0;
    /* background-color: #ffffff; */
}

.accordion-item {
    border: 1px solid var(--border-color);
    border-radius: var(--border-radius-md);
    margin-bottom: var(--spacing-md);
}

.accordion-button {
    background-color: transparent;
    color: var(--text-color);
    padding: var(--spacing-md);
    font-weight: 500;
}

.accordion-button:not(.collapsed) {
    background-color: var(--primary-color);
    color: var(--light-text);
}

/* Support Section */
.support-section {
    padding: var(--spacing-xl) 0;
    background-color: var(--light-bg);
}

.contact-form {
    background: #ffffff;
    padding: var(--spacing-lg);
    border-radius: var(--border-radius-lg);
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.05);
}

.form-check-input {
    border-color: var(--secondary-color);
}

.form-control,
.form-select {
    padding: var(--spacing-sm) var(--spacing-md);
    border: 1px solid var(--border-color);
    border-radius: var(--border-radius-md);
    transition: all var(--transition-speed) var(--transition-ease);
}

.form-control:focus,
.form-select:focus {
    border-color: var(--primary-color);
    box-shadow: 0 0 0 0.2rem rgba(74, 144, 226, 0.25);
}

/* Footer */
.footer {
    padding: var(--spacing-lg) 0;
    background-color: rgba(51, 51, 51, 0.95);
    color: var(--light-text);
}

/* Responsive Design */
@media (max-width: 768px) {
    .hero-section {
        text-align: center;
        padding: var(--spacing-xl) 0;
    }

    .hero-content img {
        max-width: 200px;
    }

    .gallery-container {
        grid-template-columns: repeat(auto-fill, minmax(250px, 1fr));
    }

    .gallery-item a {
        height: 180px;
    }

    .contact-form {
        padding: var(--spacing-md);
    }
}

/* Animation Classes */
.fade-in {
    opacity: 0;
    animation: fadeIn var(--transition-speed) forwards;
}

@keyframes fadeIn {
    from { opacity: 0; transform: translateY(20px); }
    to { opacity: 1; transform: translateY(0); }
}

/* Lightbox Customization */
.lb-data .lb-caption {
    font-size: 1.1em;
    font-weight: 500;
    color: var(--light-text);
}

.lb-nav a.lb-prev,
.lb-nav a.lb-next {
    opacity: 0.8;
}

/* Modal Customization */
.modal-content {
    border-radius: var(--border-radius-md);
    border: none;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.15);
}

.modal-header {
    border-bottom: 1px solid var(--border-color);
    padding: var(--spacing-md) var(--spacing-lg);
}

.modal-body {
    padding: var(--spacing-lg);
}

.modal-footer {
    border-top: 1px solid var(--border-color);
    padding: var(--spacing-md) var(--spacing-lg);
}

.notification-banner-icon {
    color: var(--primary-color);
    font-size: 1.5rem;
}

.notification-banner-text {
    font-size: var(--font-size-base);
    color: var(--text-color);
}

/* Back to Top Button */
.back-to-top {
    position: fixed;
    bottom: var(--spacing-lg);
    right: var(--spacing-lg);
    background-color: var(--primary-color);
    color: var(--light-text);
    width: 3rem;
    height: 3rem;
    border-radius: 50%;
    border: none;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.5rem;
    cursor: pointer;
    opacity: 0;
    visibility: hidden;
    transition: all var(--transition-speed) var(--transition-ease);
    z-index: 1000;
    box-shadow: 0 2px 10px rgba(0, 0, 0, 0.2);
}

.back-to-top.visible {
    opacity: 1;
    visibility: visible;
}

.back-to-top:hover {
    background-color: var(--secondary-color);
    transform: translateY(-3px);
}

@media (max-width: 991px) {
    .navbar-collapse {
        background-color: rgba(51, 51, 51, 0.98);
        padding: var(--spacing-md);
        border-radius: var(--border-radius-md);
        margin-top: var(--spacing-sm);
    }

    .nav-item {
        margin: var(--spacing-xs) 0;
    }

    .nav-item:last-child {
        margin-top: var(--spacing-md);
    }

    .quick-launch {
        width: 100%;
    }
}

/* Ticket Lifecycle Section */
.ticket-lifecycle-section {
    padding: var(--spacing-xl) 0;
    background-color: var(--dark-bg);
    color: var(--light-text);
}

.timeline-container {
    position: relative;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: var(--spacing-lg);
    margin-bottom: var(--spacing-lg);
    padding: 0 60px; /* Make room for navigation buttons */
}

.timeline {
    position: relative;
    width: 400px; /* Fixed width for timeline */
    height: 300px; /* Fixed height to prevent content cutoff */
    margin: 0 auto;
    padding: 20px 0;
    display: flex;
    overflow: hidden;
    scroll-behavior: smooth;
}

.timeline::before {
    content: '';
    position: absolute;
    height: 4px;
    background-color: var(--primary-color);
    left: -50px;
    right: -50px;
    top: 30px; /* Position line above cards */
    z-index: 0; /* Lower the line's z-index */
}

.timeline-item {
    position: absolute;
    width: 100%;
    max-width: 400px;
    padding: 20px;
    opacity: 0;
    transform: translateX(100%);
    transition: all 0.6s ease;
    pointer-events: none;
    left: 0;
    right: 0;
}

.timeline-item.active {
    opacity: 1;
    transform: translateX(0);
    pointer-events: auto;
}

.timeline-item.prev {
    opacity: 0;
    transform: translateX(-100%);
}

.timeline-item.next {
    opacity: 0;
    transform: translateX(100%);
}

.timeline-icon {
    position: absolute;
    width: 40px;
    height: 40px;
    background-color: var(--dark-bg);
    border: 4px solid var(--primary-color);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    top: -8px; /* Adjust to center on the line */
    left: 50%;
    transform: translateX(-50%);
    color: var(--primary-color);
    z-index: 3; /* Increase icon's z-index to ensure it's above the line */
    font-size: 1rem;
    box-shadow: 0 0 0 4px var(--dark-bg); /* Add background shadow to ensure clean edges */
}

.timeline-content {
    padding: var(--spacing-lg);
    background-color: rgba(255, 255, 255, 0.2);
    border-radius: var(--border-radius-lg);
    box-shadow: 0 4px 16px rgba(0, 0, 0, 0.2);
    margin-top: 40px; /* Space for icon and line */
}

.timeline-content h3 {
    margin: 0 0 var(--spacing-sm) 0;
    color: var(--light-text);
    font-size: 1.25rem;
}

.timeline-content p {
    margin: 0;
    line-height: 1.6;
    color: var(--light-text);
}

.timeline-nav {
    position: absolute;
    background: var(--primary-color);
    border: none;
    border-radius: 50%;
    width: 40px;
    height: 40px;
    min-width: 40px; /* Prevent squishing */
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--light-text);
    cursor: pointer;
    transition: all var(--transition-speed) var(--transition-ease);
    z-index: 2;
    top: 50%;
    transform: translateY(-50%);
}

.timeline-nav:hover {
    background: var(--secondary-color);
    transform: translateY(-50%) scale(1.1);
}

.timeline-nav.prev {
    left: 0;
}

.timeline-nav.next {
    right: 0;
}

.timeline-controls {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: var(--spacing-md);
    margin-top: var(--spacing-lg);
}

.timeline-progress {
    display: flex;
    gap: var(--spacing-md);
    align-items: center;
}

.progress-dot {
    width: 50px;
    height: 4px;
    background: rgba(255, 255, 255, 0.2);
    border-radius: 2px;
    overflow: hidden;
    cursor: pointer;
    transition: background-color var(--transition-speed) var(--transition-ease);
}

.progress-dot:hover {
    background: rgba(255, 255, 255, 0.3);
}

.progress-fill {
    width: 0%;
    height: 100%;
    background: var(--primary-color);
    transition: width var(--transition-speed) linear;
}

.progress-dot.active .progress-fill {
    animation: fillProgress 5s linear forwards;
}

@keyframes fillProgress {
    from { width: 0; }
    to { width: 100%; }
}

.timeline-playback {
    border: 2px solid var(--primary-color);
    border-radius: 50%;
    width: 36px;
    height: 36px;
    min-width: 36px; /* Prevent squishing */
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--primary-color);
    cursor: pointer;
    transition: all var(--transition-speed) var(--transition-ease);
}

.timeline-playback:hover {
    background: var(--primary-color);
    color: var(--light-text);
}

.timeline-playback.paused .fa-pause {
    display: none;
}

.timeline-playback.paused .fa-play {
    display: inline;
}

.timeline-playback .fa-play {
    display: none;
}

/* Responsive Timeline */
@media screen and (max-width: 768px) {
    .timeline {
        width: 300px;
    }
    
    .timeline-content {
        padding: var(--spacing-md);
    }

    .timeline-nav {
        width: 32px;
        height: 32px;
        min-width: 32px;
        font-size: 0.875rem;
    }

    .progress-dot {
        width: 40px;
    }
}

/* Bookmark Button */
.bookmark-btn {
    padding: var(--spacing-sm) var(--spacing-md);
    border-radius: var(--border-radius-md);
    transition: all var(--transition-speed) var(--transition-ease);
}

.bookmark-btn:hover {
    background-color: var(--accent-color);
    border-color: var(--accent-color);
    color: var(--primary-color);
}

/* Update color-related styles */
.btn-primary {
    background-color: var(--cta-color);
    border-color: var(--cta-color);
    color: var(--light-text);
}

.btn-primary:hover {
    background-color: var(--accent-color);
    border-color: var(--accent-color);
    color: var(--primary-color);
}

.btn-secondary {
    background-color: var(--primary-color);
    border-color: var(--primary-color);
    color: var(--light-text);
}

.btn-secondary:hover {
    background-color: var(--accent-color);
    border-color: var(--accent-color);
    color: var(--primary-color);
}

/* Bookmark Notification */
.bookmark-notification {
    position: fixed;
    top: 80px;
    right: 20px;
    background-color: var(--primary-color);
    color: var(--light-text);
    padding: var(--spacing-md);
    border-radius: var(--border-radius-md);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
    z-index: 1050;
    animation: slideIn 0.3s ease-out;
}

.bookmark-instructions {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.bookmark-instructions i {
    color: var(--accent-color);
    font-size: 1.2em;
}

.bookmark-instructions p {
    margin: 0;
}

.bookmark-instructions strong {
    color: var(--accent-color);
    padding: 2px 6px;
    border-radius: 4px;
    background-color: rgba(209, 183, 99, 0.2);
}

.bookmark-notification.fade-out {
    animation: slideOut 0.3s ease-in forwards;
}

@keyframes slideIn {
    from {
        transform: translateX(100%);
        opacity: 0;
    }
    to {
        transform: translateX(0);
        opacity: 1;
    }
}

@keyframes slideOut {
    from {
        transform: translateX(0);
        opacity: 1;
    }
    to {
        transform: translateX(100%);
        opacity: 0;
    }
}

/* Bot Protection */
.d-none {
    display: none !important;
    visibility: hidden !important;
    position: absolute !important;
    left: -9999px !important;
}